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CEOCXX
May 1, 2023
Question

Can't connect to UOB Business Banking

  • May 1, 2023
  • 1 reply
  • 0 views

I'm unable to connect quickbook online to UOB Business Banking (https://infinity.uobgroup.com/) - been asking to resolve the problem for sometime now, has QuickBooks Online taken any actions yet? 

    1 reply

    A
    AileneA
    May 1, 2023

    I understand the impact the UOB Business Bank connection issue has caused you, CEOCXX. 

     

    I checked our system and haven't found any related issue regarding the inability to connect with UOB Banking in QuickBooks Online. Let's log in to your QBO account using a private or incognito window. This can help us eliminate any cache-related issues that may have contributed to the problems. To access it, use the following shortcut keys:  

     

    • Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    If you are able to connect your UOB account, head back to your regular browser and clear its cache. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements For QuickBooks.    

     

    For more information, you can review this article as your future reference: Connect bank and credit card accounts to QuickBooks Online. In addition, you have the option to download your transactions in QuickBooks Online manually.  

     

    Once the transactions have been added, check out this article on how to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online. 

     

    Need to reconcile your account in the future? Check out this article for a guide: Reconcile an account in QuickBooks Online.

     

    If there's anything I can help you with connecting banks, just let me know. I'll be here to assist. 

    K
    Kelly Yee
    May 15, 2023

    UOB Business Banking has changed to UOB Infinity (https://infinity.uobgroup.com/). I have sent a request to Quickbooks 2 years ago but still unable to connect to UOB Infinity.

     

    The current one on Quickbooks is UOB BIBPlus which is outdated. You'll see this instead.

     

    United Overseas Bank Limited (UOB) - Business - BIBPlus - (Singapore) blocks QuickBooks Online Edition from connecting with them.

    Let them know you'd like to be able to connect QuickBooks Online Edition. Meanwhile, you can add a different connection. (155A)

     

     

    Please fix this.

     

     

     

      A
      aroontan
      May 15, 2023

      Hi,

      as you can see, this issue has been around since DEC 2020. Neither Quickbooks or UOB has made any effort to solve this. Apparently Zero has a good solution for inter grating with Infinity/SME from UOB. Good luck finding a solution here. Aroon

       

      https://quickbooks.intuit.com/learn-support/en-sg/manage-customers-and-income/can-anyone-advise-how-to-connect-uob-infinity/00/904452

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