Small Business E-commerce Trends

Welcome to the Quickbooks Community! Today, I want to share this exciting piece about e-commerce trends small businesses should know from our Resource Center. Let's go ahead and dive in:

Increase use of voice assistants
This includes assistance such as Alexa, Ok Google, and Siri. Voice assistance has now become a part of the online shopping experiences, especially for users that may be visually impaired. This structure can help you keep ahead of competitors and set you apart for you as business owners!

Strengthened consumer privacy preference
Add zero-party data so customers can customize what information they would like to share with you. This way, you provide a personalized experience based on their permission and feedback.

ChatBots
According to researchers, in 2022, 85% of businesses used chatbox to interact with customers, and 53% of users prefer this method to call a customer service representative. Famous companies such as Amazon, Sephora, and Loreal participate in this. This means you could reduce costs by integrating this and reducing the about of representatives.

The article lists many more such as limited edition drops, curbside delivery options, faster loading speeds, etc. I encourage you to take a peek at this! Did you know any of these trends? Tell us below if you have incorporated this into your business! We love your feedback! Until then, take care, my Community friends!