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ShanaNiederman
ShanaNiederman
Sep 8, 2017 2:42 PM UTC

“The key is...

to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” –- Richard Branson

 

 

      3 replies

      AudreyPratt
      AudreyPratt
      Sep 8, 2017 5:16 PM UTC

      Love this!! Such a great way to run your business. :smileyhappy: By exceeding customer expectations, we can earn their trust and build long term relationships. 

        LeslieBarber
        LeslieBarber
        Sep 8, 2017 7:59 PM UTC

        SO true! I have just become an Airbnb host and one of the things I'm enjoying so much is the delight of our guests. We did a good job describing the apartment and then we had some fun adding little touches to delight - chocolates in the kitchen, La Croix in the fridge, etc. Getting lots of great feedback by surprising and delighting!

          AudreyPratt
          AudreyPratt
          Sep 8, 2017 9:40 PM UTC

          @LeslieBarber that's awesome! I can't wait to hear more about your experiences as an AirBnb host. :smileyvery-happy:

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