"The single most important thing is to make people happy..."

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What makes your customers open up their wallets? Let's share what we know with each other in the comments below :-)

For me, it is when I have to do a bit of extra work (for whatever scenario) and the client says, I know I messed this up, what is the extra charge? And I tell them that is prat of the service they paid for.

AudreyPratt

@lynda11_2 That is a huge relief for the client I'm sure!

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