True or False? My customers influence the decisions I make for my business.

Forum|Forum|8 years ago
September 6, 2017
4 replies
0 views

Mark your answer in the comments below :-)

We learn from each other here in the QB Community -- share an example from your own experience about how your customer's have/haven't influenced you!

Operations

AudreyPratt

TRUE! Without my customers, I don't have a business. They help me look at the big picture, teach me what is working and what isn't and will be honest if something doesn't seem fair to them. However, there is of course the flip side in that I need to stay true to myself!

ShanaNiedermanAuthor

TRUE for me. I'd say customers entirely influence the way I approach the work I do. As a service provider and someone who works for herself (versus being a small business), without close attention to my customer's evolving needs I'd be dead in the water.

butchewing

True. I don't just talk at my clients. I talk to them, but I also listen. I have learned more about business from my clients that any other source. They were smart enough to form a business relationship with me...they must know something :smileywink:

LeslieBarber

True! I love falling in love with problems, not solutions. My customers help me identify the true problem and then we can play with the solution together until it's right.

Adam_Fenner

True. But only so far. If my customer was in charge I would charge nothing and be on call 24/7. The customer has to have a voice in how you provide services, because I want them to purchase those services. But not to the detriment of my business or lifestyle.

I think as a service provider the most important skill is being able to listen. And as a business owner, one of the most important things you need to be able to say is "no." Setting boundaries is huge and can actually improve your relationship with your customer if done properly.