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A
Anonymous
December 26, 2018

undeposited funds

  • December 26, 2018
  • 1 reply
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I hope it's alright that I post this question here/ I am new to all this quickbooks stuff. The lady that worked for us for years was caught embezzling money so we terminated her and I am now trying to figure everything out. She had never transferred a lot of stuff from undeposited funds to the actual bank account so I was going into each invoice/account individually and changing the "deposited to" from undeposited to our bank account. However, instead of this causing my balance to start clearing up it's made it a HUGE negative number. Like over $800,000. What did I or we do to cause this and how the heck do I fix it. I'm freaking out!

    1 reply

    A
    Anonymous
    December 27, 2018

    The community space was created to discuss your concerns about QuickBooks, so please don’t hesitate to ask, kristy4.


    Transferring funds from undeposited to the actual bank should not make your balance negative. There could be another action taken or different transactions that are causing the issue. To figure this out, we’ll need to undergo a hand and hand investigation.


    It’d be best to contact our phone support team. They can help with the investigation and can launch a viewing session to see your account’s situation.


    Once again don’t hesitate to reach us again if you need anything else with QuickBooks.

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