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AJ1603
Aug 14, 2024 11:37 AM UTC
Question

A customer has made a duplicate payment, however the customer has now gone into administration, how can I write this overpayment off. I am based in the UK

Original commenter did not share additional details

7 replies

payment after leaving
Aug 14, 2024 11:44 AM UTC

Hi AJ1603 Thanks for reaching out to us here on the Community. To confirm, you have received two individual payments relating to one customer invoice?

AJ1603Author
Aug 14, 2024 11:45 AM UTC

yes this was paid against the original invoice.

payment after leaving
Aug 14, 2024 11:54 AM UTC

Hi AJ1603 Thanks for confirming. I appreciate that you stated that the customer has gone into administration however are you returning the additional amount you received to the customer?

 

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