A customer made an overpayment and we want to record it as Exchange Gain, how can I do that?

Thanks but not helping.

I really spend a lot of time explaining but you guys just keep providing canned answers.

Few things are very clear for me:

1- You didn't understand the process I detailed in my previous post

2- All currency and values in my previous post were examples, do I need to tell you not to take it literally? the scenario was correctly explained (long and short versions), you have all the information you need, but the answer is not helping. Please avoid wasting your time by answering questions that were not asked in the first place.

3- We already have multicurrency enabled since day 1, and our home currency is USD, we need it in that way and is working just fine for us.

4- We know how the automatic "Exchange gain/loss" works, but if you read my post carefully, you will realize this particular scenario is different: We are invoicing in BRL, but the customer is paying in USD, and our bank is converting the received dollars to BRL before making the money available in our bank accout, so, there is a exchange difference that cannot be handled by QBO because everything is happening in the "background", meaning that the only thing visible to QBO is that we issued an invoice for "XXX" BRL, but we received a payment of "YYY" BRL, where YYY is bigger than XXX. Do you agree that QBO is oblivious about the payment in USD and also oblivious about our bank converting those USD to BRL before making the deposit to our account?

5- But lets forget about all those unneeded details, and please refer to my original post, and if possible, try to give a direct answer to that simple question: "A customer made an overpayment and we want to record it as Exchange Gain, how to do that?"

Thank you