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Aug 6, 2022 10:28 AM UTC
Solved

A customer paid me in full and now I need to refund them 50% How do I process that on quick books

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JessT
JessTAnswer
Aug 6, 2022 6:45 PM UTC

Hi there, dalia-starlinkte.

 

I'm happy to guide you through refunding 50% of your customer's payment.

 

To do this, you can create a credit note and use the same item with half of the quantity used in the invoice. Then, create an expense or a cheque and use the Debtors category, and put the same amount as the credit note. Then, combine the credit note and the expense or cheque by creating a Receive payment transaction to close their statuses.

 

You can also check out this article to learn more about the process: Record a customer refund or supplier refund in QuickBooks Online. Expand this section: Customer refund if invoice has been paid.

 

I'm just around if you have any other concerns with your refund. Take care and enjoy your weekend.

1 reply

JessT
JessTAnswer
Aug 6, 2022 6:45 PM UTC

Hi there, dalia-starlinkte.

 

I'm happy to guide you through refunding 50% of your customer's payment.

 

To do this, you can create a credit note and use the same item with half of the quantity used in the invoice. Then, create an expense or a cheque and use the Debtors category, and put the same amount as the credit note. Then, combine the credit note and the expense or cheque by creating a Receive payment transaction to close their statuses.

 

You can also check out this article to learn more about the process: Record a customer refund or supplier refund in QuickBooks Online. Expand this section: Customer refund if invoice has been paid.

 

I'm just around if you have any other concerns with your refund. Take care and enjoy your weekend.