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chris427
January 17, 2024
Question

Can't search customers with address only name.I have queried this before and have re-installed app as advised but it's still the same?

  • January 17, 2024
  • 1 reply
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1 reply

A
Archie_B
January 17, 2024

Hello there, chris427.

 

You can certainly find customers using their addresses in the QuickBooks mobile app. I tried it in my app, and it works fine.

 

Since you've already tried reinstalling the mobile app, we can move on to other troubleshooting steps to get the app working properly. 

 

To start, let's log out of the app and log back in. Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes to the application.

 

Otherwise, if the issue persists, I recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation into this unexpected behavior. Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Click on Help (?).
  3. Select the Search tab, then Contact Us.
  4. Enter a description of your concern, then hit Continue.
  5. Choose a way to connect:
     
  • Start a chat with a support.
  • Get a callback from the next available support.

 

Alternatively, you can access your QuickBooks account using a web browser to resume your tasks.

 

If you have any further questions about the App or any customer-related concerns, please don't hesitate to post them here. I'll be happy to assist. Have a great day.

J
James Read
March 8, 2024

We have this issue on 2 of our 4 Quickbooks accounts, so it’s not the same on every account.

 

It’s an odd one, as deleting and re-installing did fix it once, but 48 hours later the same 2 accounts could only search by customer name.

 

On the accounts where it’s not working , the customer screen looks slightly different. It’s missing the A,B,C…..Z shortcut on the right hand side, and it opens onto the screen with the search box already present and the words “sort and filter” already present (on the normal screen, you have to tap the magnifying glass to bring up the search box).

 


In theory there is an investigation open on INV-99245.

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Ashleigh1
March 8, 2024

Hello James Read, thanks for posting on this thread, so the inv you have mentioned is now resolved, it is a case of having to search for customers via their name or number rather than address. It is currently being looked at as a future enhancement but we don't have a timescale for when that will be. 

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