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Feb 24, 2022 10:36 AM UTC
Question

Cannot search for address in customers. Has always worked in the past, had troubles for a couple of weeks now. Re installed app with no luck

I have s20 ultra. My wife has s21 ultra. Hers works mine doesnt

1 reply

Feb 24, 2022 12:38 PM UTC

Hello Tom-Smith-18, 

 

Welcome to the Community page, 

 

can you please try clearing the app data and seeing if this resolves your issue. 

 

  • In the Quickbooks Online app:
  • Android: from  ⋮ button, select settings, then select Refresh Data, and then choose Yes
  • In your device settings:
  • Android: Settings> Apps (varies by device)> Quickbooks app from the list> Storage> Clear Data.