Solved
Cannot upload a logo
I am setting up a new company. Uploaded the orginal rectangle logo and only after realised it had to be square. Now cannot replace the original logo in Account and Settings. Any help appreciated.
I appreciate you getting back on this thread and providing an update, joe-dogdoov.
I've checked here on my end and found a reported issue that other customers also encounter the same struggle with uploading logos. That said, I recommend contacting our Technical Support Team for them to add you to the list of affected users.
I'll show you how you can reach out to them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and Select from the following: Have us call you or Chat with us.
Please ensure to check their available hours to address your queries promptly.
For future reference, you can read through these resources to learn more about managing your files or data:
If you have any trouble with any transactions in QuickBooks Online, please let me know, and I’ll do everything I can to help here in the Community space.
It's a miracle! Did nothing. Logged in this morning and it allowed me to upload my logo and replace the original. Looks great. Took a week and then cured itself.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.