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gail34
January 13, 2023
Question

Customer email address not accepted but is correct

  • January 13, 2023
  • 1 reply
  • 0 views
Customers email address is correct but not accepted by Quick books, the only issue I can see is their surname is O'Brian and the apostrophe is included in the email address

1 reply

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emmam6
January 13, 2023

Hello Gail34, Thanks for reaching out to the Community! The email address for that customer, are you entering it on the invoice and it does not accept it, or when setting up the customer itself and adding the customer details? What is the error message that comes up and if you log on to Quickbooks via a private/incognito browsing window does it do the same thing? Thanks

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gail34Author
January 13, 2023

It was when setting up a customer, I have tried in incognito mode and still won't accept it.  Message is "Please enter a valid email"

 

I have found a different email address to send the invoice to. I have gone into the invoice and amended to the email address that it didn't like when setting up and saved and sent and it seems OK with that so far.

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emmam6
January 13, 2023

Hello Gail, Thanks for the update that you have been able to add the customer under a different email. Let us know if you have any other emails you have this problem with and we'll get our senior team to take a look.

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