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K
klous-1
November 7, 2024
Question

Delivery Note Column Width

  • November 7, 2024
  • 1 reply
  • 0 views

We show the "Product/Service" column on invoices and delivery notes.

 

We set the column width to 15 in the template editor (i.e. the smallest).

 

On an invoice everything is fine.

 

On a delivery note the column is 3x wider, squashes the other columns and looks poor. 

 

Can this be fixed?

1 reply

A
AdonL
November 7, 2024

Thanks for bringing this to our attention, Klaus-1. I have the information you need to address the issue with the column width on the delivery notes being wider than intended.

 

It's possible that the other columns were inadvertently set to wider widths, so the overall layout and appearance of your delivery notes didn't appear as expected. Since you've already set the column width to 15 (the smallest setting) in the template editor, let's reset the widths of all columns to ensure that the Product/Service column is restored to its original width.

 

Here’s how to do it:

 

  1. Navigate to the invoice template editor and click on the Content tab.
  2. Choose the activity table of your invoice template and hit the EDIT LABELS AND WIDTHS option then, untick all checkboxes to reset widths.
  3. Manually re-check each box and ensure you set the Product/Service column.
  4. Click Done to save changes.

 

I've also added a screenshot for your visual reference:

 

 

These steps will help you improve the alignment and visual consistency across your delivery notes.

 

If the issue persists, I recommend accessing your QuickBooks Online account in a private window to determine if this is a browser-related issue. Too much cache could affect how your account appears and functions. You can also clear your regular browser's cache or use other supported browsers to optimise the program's performance.

 

Furthermore, I suggest reviewing the following articles for assistance in customising your sales forms and monitoring your company's income and customers in QBO:

 

 

If you have any further questions regarding delivery note column width or other QuickBooks-related concerns, please leave them in the comment section below. We will make sure you are taken care of. Stay safe.

K
klous-1Author
November 8, 2024

Hi Adon,

 

Thanks for the reply.

 

As I said, the invoice is fine (where more columns are shown), it's only the delivery note that looks poor.

 

Looking at the template settings again, most column numbers are set quite small.  I've tried adjusting them differently to see their affect, the invoice sees some changes, the delivery note looks identical with the Product/Service Column taking up 1/3 of the page width unnecessarily.

C
CharleneMaeF
November 8, 2024

Thanks for returning to this thread and sharing the troubleshooting steps you performed to rectify the columns, klous-1.

 

Could you please provide a screenshot of the Print page of the delivery note to help us determine why the columns show three times wider and squash the other columns? It'll also help us check if there are any investigations related to the issue.

 

In the meantime, I recommend accessing your QuickBooks Online account via a private window. It'll help us verify if this is a browser-related issue. The browser utilises cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

 

An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

If the delivery note prints fine, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

 

Please reply with the needed information when you have a moment. We're here to help and look forward to resolving your concern.

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