Hello there, @Kathryn Brady,
I appreciate you performing the steps outlined by my peer above when turning on the billable expense.
Just to confirm, are you using the Simple Start or Essentials version? If so, this maybe the reason you're unable to see the Pencil (Edit) icon on the Bills and expenses section.
The billable hours from the timesheet feature is available in Essentials but the tracking of billable expense by customer isn't included. This is only available in the Plus version. You might want to check the features of each version and their prices through this link: Compare Online Versions of QuickBooks.
If you find the other versions greater benefits, I'd suggest upgrading your QBO subscription. By doing so, you'll get the Billable Expenses feature to suit your business needs. It also helps you run your business smoothly.
Aside from the helpful articles provided by my colleague above, you can also visit this article for more information: How To Enter Billable Time By Job.
I'll be here to help if you need anything else, @Kathryn Brady. Wishing you and your business continued success while using QBO.
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