Solved
Does anyone know how to post a POA for a customer? I have tried 3 different ways but cannot see the receipt on the customer's account.
eg, in this case, a client has paid the same invoice twice.
Hello Diane, If you want to show a payment on account where the customer has overpaid essentially, you can go to + new in the top left>receive payment select the customer> add the details>if you do not wish to add to another invoice /there is no other invoices then just save and close. It will then add an unapplied payment to the customers transactions which then can be used to pay off a future invoice. Any questions just ask.