Getting Online

I've gotten emails FROM Intuit to do my taxes and after I responded I want to get online, no one has replied in over a month. Great customer service.

You deserve the appropriate guidance and support, OnPoint525. Your efforts are greatly valued, and I am here to help you switch from the QuickBooks Desktop (QBDT) version for Mac to the online version.

Before anything else, are you using the QBDT United States (US) version? I've noticed you've called the 800 number. Knowing this would help us provide an appropriate solution.

If you're on the United Kingdom (UK) version, you can check out this article and navigate to the Talk to us icon to access the direct phone number of our sales department. Alternatively, choose the Contact sales option and follow the prompts for personalized assistance: QuickBooks Online Plans & Pricing.

In addition, take a look at the screenshot below for additional reference:

I'd also recommend taking note of our live support's hours of availability to ensure you can discuss your concern in detail and get prompt assistance.

Moreover, when moving your file to the online version, we’ve partnered with Movemybooks, a self-service data conversion tool that automatically converts and transfers your QBDT data to QuickBooks Online (QBO). You can ask our live support team regarding this tool or any related queries you have about the transition process.

After switching to QBO, your books will appear different. You can read this resource to understand these changes: Find out how your books will move from QBDT to QBO.

Furthermore, if you have the US version of QBDT for Mac, you can refer to these articles containing guidelines about the migration process:

• Move from QBDT for Mac to QBO
• Learn how features and data move from QDT to QBO
• Learn what to do after you move from QBDT to QBO

When it's time to set up your company, configure settings, and utilize the key features of QBO, please check out these helpful resources:

• Get started with QBO (UK)
• Get started and adjust settings in QBO (US)

Getting accurate pricing and understanding the data transfer process is essential to make an informed decision quickly and efficiently. I encourage you to post here again whenever you need assistance moving to QBO. We always have your back!