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shelley-cryer
April 24, 2020
Question

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

  • April 24, 2020
  • 1 reply
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1 reply

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Becky29
April 24, 2020

Hello Shelly-Cryer, I have looked into this for you, This is a automatic email that gets sent out to customers after a chat has becomes unresponsive or gets disconnected, We are aware of the issue when clicking onto the link it will lead you to a blank page, Our engineers are working on resolving this. Thanks 

 

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SwannySnr
August 28, 2020

This happens every time, when will it be sorted? I am actually waiting fro an email to my query earlier today, so was hoping this would be the reply, but just get a blank window!!!???

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EmmaM
August 28, 2020

Hi SwannySnr.👋 Can we ask you to try possibly open up a new chat window, They can see previous chat history so the advisor who picks it up will be able to continue with the discussion. We'll pass on that you have been affected by the blank window as well to the chat team manager, it is coming from the software used for the chats and they are working on a  way to stop this happening, we do not have a set date for this to be resolved.-Emma

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