Have used quickbooks for approximately 3yrs with details of customers and transactions. These appear to have disappeared from my account today? Any ideas whats happended?

Let’s work together to recover your customer and transaction info in QuickBooks Online (QBO), @userpaintangelsdecor.

Before we proceed, could you please clarify where exactly the details are disappearing in QBO? Is it within a specific browser, or is it occurring in the QuickBooks app on Android or iOS? Sharing this info will help us identify the issue and provide a tailored solution.

Additionally, there are possible reasons why information has disappeared in QBO. It could be that the details were deleted or a user has made changes to your books.

If none of these apply, I recommend opening a private window in your browser to see if there's a webpage issue preventing you from accessing your customer and transaction details. Depending on your browser type, you can use the following shortcuts:

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can retrieve those data, please return to your regular browser and clear the cache for a fresh start. You can also switch to other installed supported browsers, which is a good alternative.

Furthermore, the Audit Log feature in QBO can help in tracking modifications made to your customer and transaction information. It records all activities, allowing you to see who made changes and what those changes were.

We're always here to back you up if you have further questions about recovering customer or transaction info in QBO. Just leave a Reply to this thread.