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May 6, 2019
Question

Hi I am trying to enter multiple suppliers bills to account, first bill goes fine. However, when i open supplier to enter i see 1st bill. I cannot enter new one.

  • May 6, 2019
  • 1 reply
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1 reply

May 6, 2019

Hello there, @accounts61

 

We haven't received any reported issues about QuickBooks being unable to create a new bill. 

 

To fix this, let's perform some troubleshooting steps to help isolate the issue. First, you'll need to use a private browser since it doesn’t store data in the cache. By doing so, we can check to see if this is a browser-related or not. 

 

To open a private browser, you can press Ctrl + Shift + N  on your keyboard if you're using Google Chrome. For Internet Explorer and Mozilla Firefox, press Ctrl + Shift + P. You can press Command + Shift +N for Safari.

 

If the private browser works, you can clear the cache on your regular browser. This way, it will hep fix the unexpected behavior of the product. If the private browser doesn't work, I'd suggest using another compatible browser.

 

Once done, you'll need to sign back into your QuickBooks Online account. Then, let's check to see if you're able to enter new bills in the program. 

 

This will get you on the right path, @accounts61

 

Drop me a line below if there's anything else you need. Have a wonderful day ahead.