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April 29, 2020
Question

Hi I cant edit time entires in my projects. Clicking on one allows it to be edited, but close that and click on another and it wont open - I have to refesh the page.

  • April 29, 2020
  • 1 reply
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1 reply

AlcaeusF
April 29, 2020

Welcome to the Community, @info976.

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, try to edit the time entries in your projects again to double-check.

 

If it works, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Just in case, I'll add these articles for future reference:

 

 

Please leave a comment below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a wonderful day!