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Sep 24, 2019 5:39 PM UTC
Question

Hi, when i create a new bill and click any of the save options, nothing happens... Does anyone have any idea why that might be?

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1 reply

JaneD
Sep 24, 2019 6:06 PM UTC

Hi simon16,

 

It might be that a webpage issue is preventing you from a creating a bill. In this case, let's start by accessing your QuickBooks Online (QBO) account through an incognito window.

 

From there, try creating a bill.

 

To open an incognito window, you can refer to these shortcut keys:

  • Press Ctrl + Shift + P for Internet Explorer or Firefox.
  • Press Ctrl + Shift + N for Chrome.
  • Hold down Command + Shift + N for Safari.

If you're able to create a bill, then you'll have to clear the cache of your regular browser.

 

For the detailed steps, here's a great article: Clear my browser cache and temporary Internet files.

 

If the same thing happens, I recommend following some additional troubleshooting steps in this link: Why doesn't anything happen when I select a button or link?.

 

Please let me know how it goes by leaving a comment below. I'll be here to help. Have a good one.