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March 22, 2019
Question

How do I know if my e-mail has reached the customer or failed? How do I see my sent e-mails?

  • March 22, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

March 22, 2019


Hello bespokepaintandb,

 

Welcome to the Community - thank you for your question!

 

Is this an invoice you have emailed?

 

Thanks,

 

Talia

June 19, 2019

Sorry for the delay, the question applies to estimates (normally the first occasion to contact the customer) and invoices.

Thank you.

 

Ray

June 19, 2019

Hello Ray

 

You can view the status a few ways.

 

1.Click on sales>all sales>make sure you have the status column ticked on(in the cog above the word action)>use the filter to filter to specific customers/dates etc

 

or

 

2.Click into the invoice>scroll down>it should say viewed if it has been viewed

 

or

 

3.click into the invoice>click more>click audit history>click the date and it will have a set viewed status

 

Any questions let us know

 

Emma