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SarahM01
May 15, 2019
Question

How do I pay a bill using an existing credit (an unapplied payment)?

  • May 15, 2019
  • 1 reply
  • 0 views
I have an unapplied payment that I want to apply to a bill. The amounts are exactly the same. When I try to use Bill Payment to pay the bill with the unapplied payment, it keeps failing because it says I have to put in a transaction amount. But the transaction amount is zero. If I put in a transaction amount it creates a NEW credit for that amount.

1 reply

C
Charies_M
May 15, 2019

Hello there, SarahM01.

 

Thanks for checking in with us today.

 

There is an ongoing investigation about this issue when paying bills using an existing credit.

 

I recommend you give us a quick call so we can add your company information to the list of affected users. This way, it'll be easier to disseminate updates of the investigation.

 

You can reach them through this link: https://quickbooks.intuit.com/uk/contact/

 

You may want to give this investigation number INV-21940 to the representative as a reference.

 

As a workaround, you can create a dummy bill and make payment against this, applying the card credit and supplier credit to each other.

 

Stay in touch and updated for any progress about this investigation. We appreciate your patience. Let me know if there's anything I can help. I'll be around.

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