I am trying to connect to my digital banking on RBS but it is saying I am signed in on another device. I am not. Can you help?

Welcome aboard to the Intuit Community, theservicebox.

It’s my priority to help re-establish the connection of your account.

To get around the error, let's perform some basic troubleshooting steps. The first thing to do is, check if you have logged out of RBS’s website or app for more than 15 minutes.

If yes, access your bank using a private browser or incognito mode. This helps us determine if the cause of the issue is the browser's cache that's preventing you from connecting the account.
 
Here's how to access for each browser:

• For Chrome press Ctrl+Shift+N.
• For Internet Explorer or Firefox, press Ctrl+Shift+P.
• For Safari, hold down Command+Shift+N.

If you can link the financial institution without any issues using a private window, clear the cache to start on a clean slate. If you continue to get the same result, try using another browser like Internet Explorer, Mozilla Firefox or Google Chrome.

If you access the bank through any devices, make sure to log out and turn off the refresh option. This is to ensure the app will no longer show up.

You’ll find detailed steps by visiting the mobile device’s support site. Once done, you should be able to re-establish the connection and start accepting downloaded transactions.

Keep me posted on how this goes after following these steps. I'll be here to keep helping.