I have GoCardless set up with Quickbooks and never had issues before this week. When I choose a customer and click request ddm it says email address missing, but it’s not

Let make sure to resolve your GoCardless issues, userdani.

This happens if your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, check if you're still getting the error. If, it's already working, return to your default browser clear the cache to speed up the loading process.

Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

However, if it is still doing the same thing, I suggest reaching out to our support team to check if there other related issues. They also have the tools to pull up your account securely. Here's how to reach them: 

1. Select the Help menu.
2. In the Assistant window, enter Talk to a human.
3. Enter your brief concern in the field.
4. Type in/click I still need a human until you see the Get help from a human option.
5. Choose a way to connect with our support.

You may also want to get updated with our QuickBooks products, you can always check out our QuickBooks Blog. 

Fill me in and keep in touch if you need anything else in QuickBooks. Don't forget, we are here to help you all the time.