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G
giraff
November 20, 2021
Question

I need to delete a customer totally. Edit does not delete, void does not delete still shows up.

  • November 20, 2021
  • 1 reply
  • 0 views
On transferring from desktop to online we had to try a few times to get info across some info went over twice so had to make same customer duplicated one inactive or void. I need to delete totally its a real pain. Quick books please allow us to totally and completely delete a customer. This is being requested a lot.....

1 reply

J
JonpriL
November 20, 2021

I'm here to help share insights about deleting a customer, @giraff.

 

As of the moment, there isn't an integrated way to delete a customer from your list of names. Even if you've already made a customer inactive, it'll remain from your list of inactive names.

 

Where also unable to determine the exact turnaround time as to when this feature will be available. Thus, I'd suggest letting our developers know about your request by sending feedback: How do I Submit Feedback?

 

Meanwhile, I've got another option you can consider that'll delete the list of your customers including the inactive ones. If you wish to do so, follow the steps below to delete your account:

 

  1. Go to Dashboard.
  2. In the URL or address bar, delete all the text after the last / and enter purgecompany.
    • Before: https://...qbo.intuit.com/app/homepage
    • After: https://...qbo.intuit.com/app/purgecompany
  3. Enter Yes in the confirmation message.
  4. Click Wipe data.

 

Lastly, I've got you this reference helpful in managing your company's transactions, income or expenses, while working with us: Get started with QuickBooks Online.

 

If you have follow-up questions about this or any other concerns with QuickBooks navigation, please don't hesitate to hit the Reply button below. I'm willing to help and assist you anytime. Take care and stay safe!

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