I set up a few of our products as stock items but within a week it's gone wrong - where do I start finding what the issue could be?

Let’s sort this out, @tracey2972.

To find out the cause of this issue, you can review your items to verify if all information is set up correctly. I’m glad to show you the steps:

1. Open your QuickBooks Online (QBO) account.
2. Go to the Gear icon, then choose Products and services.
3. Click Edit to check the details, especially the quantity.
4. Press Save and close after.

Please know that QuickBooks will automatically adjust stock quantities once you create transactions.

If the result is incorrect, you can perform some troubleshooting to get this resolved. First, try opening your QBO account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, check your products. If they’re correct, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.

Here are some articles to learn about the stock quantity, updating the item type for a product or service, and ensuring your stock always has an accurate count:

• Adjust stock quantity on hand in QuickBooks Online
• Change product and service item types in QuickBooks Online
• Fix negative stock issues in QuickBooks Online

Leave a reply to this page if you have more questions about your stocks. I'd be more than happy to share some insights with you. Take care always!