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August 28, 2019
Question

I've just linked my business bank account and one entry is income received from a customer. But category is only giving me options of expenses. How can I show as income?

  • August 28, 2019
  • 1 reply
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1 reply

August 28, 2019

Hello mark 91,

 

Welcome to the Community - thank you for your question!

 

Could you please send a screenshot of this? Cut out any confidential information if needed as this is a public forum.

 

Thanks,

 

Talia

mark91Author
August 28, 2019

Hi Talial

 

Thanks for coming back to me. Redacted screenshot attached. I hope it's clear what I mean.

 

Mark

August 28, 2019

Hello Mark91

 

Thanks for the Screen shot. Yes it is income in the received section so it should allow you to select a customer and an income account.Is it just on this one transaction this is happening?

If so can we ask you to try going to the + symbol>bank deposit>selecting date of transaction and bank account and in received from enter customer name>amount and income account and save.

If you can then go back to banking and click on find match against the transaction (if it does not bring up a match right away)you should see the bank deposit and be able to review and match the transaction and add it in that way.

 

If you have other transactions doing the same thing or this does not work please let us know

 

Thanks

 

Emma