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April 4, 2019
Question

In Paysuite I've set up the auto enrolment incorrectly - for an amount rather than a percentage. I now can't see how I can correct this. Help . . .

  • April 4, 2019
  • 1 reply
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1 reply

April 4, 2019

Thanks for taking the time to post here in the Community, @alan16

 

I'll share the two options on how to correct your auto enrolment. 

 

You'll first need to recreate the pension under your Auto enrolment tab. This way, it'll add up those information you've already set up. Here's how: 

 

  1. Go to Employees menu from the left menu. 
  2. Select the Auto-enrolment tab. 
  3. Click Create Pension Scheme
  4. Make sure to enter the correct percentage. 
  5. Click Save

 

For more detailed steps about auto enrolment for a pensions scheme, you can go through this helpful article: Auto Enrolment for Workplace Pensions in PaySuite

 

If you don't want to recreate the pension scheme, I'd suggest contacting our QuickBooks Online Customer Care Team. From there, they have the specialized tools to delete your auto enrolment. They can also guide you through on how to change the amount into percentage. 

 

The two options will help achieve your goal, @alan16. If you need further assistance, please let me know. I'll be around to help.