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K
Kirsty 12
March 20, 2019
Question

Is there an issue with the print preview function in regards to the imported custom templates?

  • March 20, 2019
  • 1 reply
  • 0 views
Good Afternoon -

We have a imported custom template in order to produce 'delivery tickets' for our customers however this custom template is not picked up when we preview the document - instead the standard invoice is shown.

We cannot use the standard Delivery Note template as it is not fit for purpose in line with our requirements.

We are currently dual processing but until this issue is resolved we cannot fully migrate over.

1 reply

E
EmmaM
March 20, 2019

Hi Kirsty

 

The delivery note does take its formatting from the standard master currently there is no way to change this you can only using the existing default forms that QuickBooks has to change the delivery note appearance and currently can not make your ow.It is worth adding feedback here

 

Thanks

 

Emma

 

K
Kirsty 12Author
March 20, 2019

That is why we have imported a invoice style titled as a delivery note without the totals to use as a work around - until recently this worked well, but all of a sudden our custom invoice template no longer shows in the preview screen. 

Please See the Screenshots 

 

 

 

T
TaliaI
March 20, 2019

Hello Kirsty,

 

We have had some reports where this is only happening on old invoices, could you please try creating a new invoice and let us know if it does the same? This will make sure we are looking for the correct issue.

 

Thanks,

 

Talia

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