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S
ShopAdmin
May 28, 2020
Question

Matching credit notes on Customer Accounts - why does it not work and you you have to start again and again and it finally works

  • May 28, 2020
  • 1 reply
  • 0 views

Seriously - it worked for one and then failed for the next and a simple task that should have taken a few minutes has taken over an hour.  I have refreshed and cleared cache and logged in and out and used other browsers......what a nightmare

1 reply

S
ShiellaGraceA
May 28, 2020

Hello @ShopAdmin,

 

Since you've tried the browser troubleshooting steps, I recommend contacting our QuickBooks Customer Care Support. Here's how to reach out:

 

  1. Go to (?) Help, then Contact Us.
  2. Enter a brief description of your concern, then Let's talk.
  3. Select Start a chat.

With the above steps, we will be able to create a case for you and investigate further. I've added this awesome article about applying credit notes for more information.

 

We also have a guide on managing customers and income that you might find helpful.

 

Please let me know if you have other questions or concerns. I'd be around to assist you further. Thanks for posting, take care.

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