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simon41
Nov 17, 2020 1:49 PM UTC
Question

My supplier can't print out my orders generated and sent via QB. Any ideas why not ? I've hade similar problems with a couple of customers too.

Original commenter did not share additional details

3 replies

Ashleigh1
Nov 17, 2020 2:45 PM UTC

Hello Simon41, 

 

Welcome to the community page, 

 

When they try to print it off are they getting any error message or codes showing up. 

 

Can you do a test one in yours and see if the same thing happens for you. 

simon41Author
Nov 17, 2020 6:10 PM UTC

Hi, 

I've sent copies of these docs to my own address and my work address and I can print them no problem. The supplier who is having the problem is getting no error message and he is having to copy and paste onto a Word document to print our orders off.

 

Thanks

MJoy_D
MJoy_D
Nov 17, 2020 7:52 PM UTC

Thank you for the response, @simon41.

 

The purchase order that'll be sent to your vendors are in PDF form. To download and print that file, one must have an updated PDF (Adobe Reader/Acrobat) application.

 

To get the latest version of Adobe Reader/Acrobat, you can let them go to Adobe website for detailed instructions.

 

Here's more information on how to update, repair, or re-install Adobe Reader/Acrobat. 

 

I'm always here if you need further help with your purchase order and or anything else. Take care and have a great rest of the day!

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