Need to allocated on autobank feed. One payment recd to 9 customers and 1 customer as a refund?

Hello User67697, Welcome to the Community! In order to allocate the refund, you would need to record the refund and credit note first in QuickBooks. To do this go to sales> customers>select the customer>credit note>fill in the details. Then go to +new in the top left>expenses>select the customer's name> in the category details select the debtors account fill in the amount save and close. Then go to +new in the top left>receive payment>select the customer. You should see the credit note and the expense tick both and save>the amount received should show as totaling zero. Then go back to banking and you will see a match for the customer refund.

Any questions or if that does not work with your circumstance let us know.