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narjis naqvi
July 5, 2023
Question

problem in resubscription.

  • July 5, 2023
  • 1 reply
  • 0 views

i am having trouble in resubscribing. the payment method is not updating. there is no problem with the card as the same card is used for other QB accounts. 

i need this problem to be solved asap , my account is deactivated, my work is all blocked because of this problem.

1 reply

AlcaeusF
AlcaeusF
July 5, 2023

Hi there,

 

Thank you for joining us here in the Community space. I can help you solve the problem regarding renewing your QuickBooks subscription.

 

This issue with the renewal usually happens when the browser's stored cache may be full. It can cause unusual behavior in QuickBooks, like being unable to update the payment method.

 

I'd first suggest logging into your account using a private browser. This process allows you to access sites without storing data in the cache. Thus, it's a great way to isolate browser-related issues.

 

Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

From there, please attempt to resubscribe again and check the outcome. If it works, let's clear your browser's cache to have a clean slate, so it'll function efficiently.

If private browsing doesn't work, use other supported web engines to get the best and most secure experience with the program. Here's how you can reach them:

 

If the problem persists, please proceed by contacting our QuickBooks Support Team. They'll be able to take over and assist you further to get back on track as quickly as possible.

 

Here's how:

 

  1. Click the Help tab in the upper-right corner.
  2. Go to the Search tab.
  3. Click Contact Us.
  4. Enter your concern, then click Continue.
  5. Choose Chat with us.

 

In case the problem persists, let us know about the error message when updating the payment method. You can include a screenshot if possible.

 

Also, I have a link here you can use to manage your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or view your billing history. Check out this article to learn more about it in QuickBooks: Manage billing, payment, and subscription info in QuickBooks Online.

 

You're always welcome to post any questions related to your QuickBooks account. We'll be happy to help you some more. Have a good day.

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