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L
little-miss-orch
June 19, 2022
Question

Really annoyed with the service this week. Changed customer email and it’s sending emails to previous email! That’s not on the account.

  • June 19, 2022
  • 1 reply
  • 0 views
All week I’ve been expecting a payment, today I realised, it was being sent to the wrong email. An email that is no longer linked to the customer profile. Yet for some reason is still attached!
Along with the app saying emails haven’t sent, what’s going on! 
Got no idea if the customer has viewed the invoices. 
If you are having problems. Let at least let your customer understand and notify us when it will be corrected!

1 reply

J
JonpriL
June 19, 2022

Hi there, @little-miss-orch.

 

I'll share insights about sending invoices in QuickBooks Online to ensure they go through and your clients can receive them.

 

Currently, we have an ongoing investigation where customers, like you, have been having problems in sending invoices. Rest assured that our engineering team is aware and they're in all hands working to fix this as soon as possible.

 

While we're unable to provide the exact turnaround time as to when this problem will be fixed, let's consider downloading a copy of invoices and manually sending them using your email outside QuickBooks.

 

If you haven't yet, I also recommend contacting our Customer Care Support. With their tools, you can work with one of our specialists in creating a ticket linked to the said investigation to receive updates via your email on file. Here's how:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few words describing how the invoices are undelivered and the others are sent to unrelated emails of your customers in the What can we help you with? text area.
  5. Choose Chat or Callback to connect with our specialists online.

 

On that same page, I'm including this reference for the steps in creating a document for your clients showing what is due for a certain number of days: Create and Send Statements in QuickBooks Online. This way, you can remind them and let them prepare the needed payment for your invoices.

 

We appreciate your patience as we're working on this. Please let me know in the comments below if you have any other questions aside from creating and sending invoices in QuickBooks. Take care always, @little-miss-orch!

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