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V
VW_2020
May 14, 2020
Question

Ridiculous, Barclay's connection to QB is still NOT working. WHEN are you going to fix it?

  • May 14, 2020
  • 1 reply
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1 reply

A
Ashleigh1
May 14, 2020

Hello VW_2020, 

 

What is happening with your Barclays connection in Quickbooks?

Are you getting any error codes or messages showing up?

V
VW_2020Author
May 14, 2020

Morning

The same thing that has been happening for well over a month now, the reconnect doesn't work for the bank accounts.

You have 2 job numbers already raised for it and I am on the list to be emailed, but I had an email this morning saying that the case was closed because it had been resolved. It hasn't.

This is beyond a joke now and I am seriously thinking of moving to another online accounting system.

When will the connection issue between QB and some Barclays bank accounts be fixed?

 

 

    AlcaeusF
    AlcaeusF
    May 14, 2020

    Thanks for getting back to us, @VW_2020.

     

    There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).

     

    Here's how:

     

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    Once signed in, try to connect your bank again to double-check. Refer to this article for further guidance: Connect bank and credit card accounts to QuickBooks Online.

     

    If everything looks good, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

     

    Please know that I'm only a post away if you have any other issues or concerns. I'll be here to help. Have a good one!

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