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onerealbeanie
September 23, 2021
Question

Rubbish customer service

  • September 23, 2021
  • 1 reply
  • 0 views

Has anybody else noticed how utterly diabolical the evening customer service is? 

 

I don't know which bit of "how do I enter Director loan items" and whether these should go in when items have been purchased for a start-up from my personal account, that they don't understand. They need to learn how to communicate with start-ups. No clear complaints policy and they don't ask for feedback. 

 

Clearly couldn't care less about customers so I've taken to Trust Pilot and closed my account with them after being with them about 3 hours. Maybe a record! 

    1 reply

    Adrian_A
    Adrian_A
    September 23, 2021

    It isn't the kind of experience of experience that we want you to come across, onerealbeanie.

     

    I appreciate your feedback with our representatives. I'll be taking notes of your feedback so I can share it with our management.

     

    If ever there's anything that I can help, feel free to mention my name. I'll get back to you the soonest.

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