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carol23
April 27, 2019
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Should it take a long time to submit a spreadsheet for the bridging software or is there something wrong with the connection?

  • April 27, 2019
  • 1 reply
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Best answer by

Hello, carol23.

 

There are times that the overloaded files stored in your browser are affecting the process. To check you can try to submit a spreadsheet through a private window. Here’s how:


    a. For Chrome, press Ctrl + Shift + N.
    b. For Internet Explorer or Firefox, press Ctrl + Shift + P.
    c. For Safari, hold down Command + Shift + N.


 If it runs fine on a private browser, it’d be best to clear your browser’s cache or switch to other browsers. 


Please don’t feel hesitant to visit us again if you need anything else. 
 

1 reply

A
Anonymous
Answer
April 28, 2019

Hello, carol23.

 

There are times that the overloaded files stored in your browser are affecting the process. To check you can try to submit a spreadsheet through a private window. Here’s how:


    a. For Chrome, press Ctrl + Shift + N.
    b. For Internet Explorer or Firefox, press Ctrl + Shift + P.
    c. For Safari, hold down Command + Shift + N.


 If it runs fine on a private browser, it’d be best to clear your browser’s cache or switch to other browsers. 


Please don’t feel hesitant to visit us again if you need anything else. 
 

    C
    carol23Author
    April 28, 2019

    Used Chrome and this worked first time, thanks so much for your help - that was my first VAT return through the bridging solution :-)

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