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Steve Orme1
May 22, 2023
Question

Spreadsheet sync - No customer invoices showing

  • May 22, 2023
  • 1 reply
  • 0 views

I am using spreadsheet sync to update customer invoices but keep getting a message showing error - no data available.  The invoices are uploaded correctly and I have over 3,000 invoices a year.

 

Does anyone else have the same problem? 

1 reply

J
jamespaul
May 22, 2023

Hello, Steve. 

 

I'd like to work with you to fix the invoice spreadsheet sync issue and ensure those entries appear in QuickBooks. 

 

The error message and the import sync are likely caused by a cache-related issue. When a browser's cache is full or there's corrupted webpage data, it can cause some odd behaviors, like the one you're experiencing. 

 

In this case, we'll want to rule this out by using an incognito window: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P  for Firefox
  • Control + Option +P for Safari

 

Log in to your QuickBooks Online account, then re-upload those invoices again. When you're able to do so, let's go back to the regular browser and clear the cache.  This removes the data that's causing the issue. This also prevents any other cache-related issues in the future.

 

An alternative solution is to use another supported browser. 

 

Also, if you're using a third-party app to sync the spreadsheet for invoices, let's check the settings. There might be something that may have prevented the data from being uploaded correctly. Alternatively, we can also contact the app's support if you need help. 

 

In case you need help reviewing the ageing invoices in the future, I'll add this article as a guide: Run an accounts receivable ageing report.

 

This thread's still open, so I'm all ears if you have concerns about importing those invoices. If you also need to take care of other things like running reports or checking supplier entries, let us know. My colleagues and I will reply as soon as possible. 

S
Steve Orme1Author
May 24, 2023

Hi James

 

Thanks for reply, I have spoken to QB at length regarding this issue over the last 2 months and tried clearing cache and incognito browser but just not getting a response from QB unfortunately.

 

 

DHeraV
DHeraV
May 24, 2023

Hello there, Steve.

I appreciate you taking the time to perform some troubleshooting steps to fix the issue as soon as possible.

To ensure that this gets sorted out, I recommend contacting our QuickBooks Online Support Experts again to get new updates on your case.

 

For the time being, you can browse this link where you can search for articles that can guide you in managing your QuickBooks account: QuickBooks Online Help Articles.

 

I'm looking forward to having this resolved. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

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