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August 30, 2023
Question

When a customer pays via Stripe in a foreign currency the transactions is imported from Cin7 to QB with an exchange rate of 1:1. I can amend manually but it's not right.

  • August 30, 2023
  • 1 reply
  • 0 views
Following is your case description :
When a customer pays via Stripe in a foreign currency the transactions is being imported from Cin7 to QB with an exchange rate of 1 to 1 which clearly isn’t correct.  I can amend manually but this should not be necessary.

1 reply

August 30, 2023

Hello Jayne-parker-pos, thanks for posting on the Community page, so this is how it is being imported into the account. If the money is being paid into the bank account from a foreign bank account and the amount is different then you go into the transaction and then record the payment for the full amount of the transaction and then go to find match option on the banking page and you resolve the difference button and put it either to bank charges or exchange gains and losses you can also do it straight from the find match option. That will then take care of the exchange rate difference. Remember if the bank account is GBP and selling in a foreign market the exchange rate is already covered by the bank and they convert the money, so if you want to account for it, you do it in the QB account and post to exchange gains and losses or bank charges for foreign transactions which you would have to set up manually.