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accounts4
Mar 9, 2019 1:19 PM UTC
Question

When I go to pay a bill, the Ref no. box is already populated with a default narrative.Where do I go to remove this please?Many thanks

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7 replies

Rustler
Rustler
Mar 10, 2019 10:55 AM UTC

i company settings automation, turn off the statement to prefill transactions with previously entered data (or something like that )

accounts4Author
Mar 11, 2019 9:33 AM UTC
@Rustler wrote:

i company settings automation, turn off the statement to prefill transactions with previously entered data (or something like that )

MAny thanks for your reply. I have tried this already but it makes no difference. the ref. no. box still says "bacs a3 window" by default when I go to pay a bill

TaliaI
Mar 11, 2019 10:44 AM UTC

Hello accounts4,

 

Does this continue to happen the next time you create a bill payment, even when you have previously removed this ref no.?

 

Thanks,

 

Talia

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