When i invoice customers outside the uk there is a bank charge taken off the amount i receive, usually £6.00. do i mark the total amount paid and create a bank expense

Hi there, @info797.

You don't need to create an expense transaction instead, you can receive the payment as a full amount and make sure to deposit it to the Undeposited Funds account. This way, you can include the bank service charge when depositing the payment. Let me walk you through the process.

First off, let's receive the invoice payment and deposit it to the Undeposited Funds account. Here's how:

1. Click the + New button, then select Receive Payment.
2. Choose the customer from the drop-down.
3. In the Deposit to drop-down, select Undeposited Funds.
4. Select the invoice from the Outstanding Transactions list.
5. Click Save and close.

Once done, you can now include the bank service charge by entering a negative amount when depositing the payment. Let me guide you how.

1. Click the + New button, then select Bank deposit.
2. Select the appropriate bank account from the Account drop-down.
3. In the Select the payments included in this deposit section, put a checkmark to the payment.
4. Then, go to the Add funds to this deposit section and select Bank Charges from the Account drop-down.
5. Enter the fee as a negative amount, like -£6.00.
6. Review the deposit total with the bank fee, then Save and close.

You can read this article and go to the Include a bank or processing fee section for more details on how to record it: Record and make Bank Deposits in QuickBooks Online.

Just in case you want to process a credit card payment in your QuickBooks, feel free to check out this article: Process a credit card payment in QuickBooks Online.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and keep safe.

@info797 

As additional option, explore this 3rd party payment service to deal with multi currency transactions. You may release an invoice and get paid in GBP, and your customer will pay it in their local currency (e.g US customer pays in USD). It supports QBO.

https://veem.grsm.io/veems