When I log on to quickbooks through the app on my phone, no data is visible. All banking, expenses etc are not showing. And all customer information has gone?

Hi there, Taylor. 

There are situations where you'll encounter errors when signing in, and after upgrading your QB app. Also, it might be that you've used another login info which makes it a new company with no data. Let me help you fix this.

If you upgraded your app before logging in, it might be that there are linked programs that are no longer installed after the update in this, let's restart your device and try again. The same goes if you're using an IOS version.

And if the same error persists after restarting your device, there are still ways to fix other app-related issues. Here are some quick steps to fix it:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   1. Open your device Settings.
   2. Select Apps (varies by device).
   3. Choose the QuickBooks app from the list, then select Storage.
   4. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

Also, you can read this article if you're using an iPad on logging in to your QBO App when you experience this error: Fix permissions and missing data in the QuickBooks Online app (iPad only).

If these don't fix the issue, I recommend contacting live support for further assistance to look into the root cause of this issue.

I'll also be adding these articles because you might use them in the future on managing your QBO app:

• Compare mobile app features.
• Fix a sound issue when you capture receipts in the QuickBooks mobile apps for Android.

Click the Reply button below for more questions using your QBO app. I'll be happy to lend a hand. Take care, and have a good one.