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catrionamcp
June 6, 2019
Question

When paying bills by cheque the Ref No shows 'To Print' but I want to enter the cheque no, how do I set this up? I am sure this is something new?

  • June 6, 2019
  • 1 reply
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1 reply

G
GeorgiaC
June 6, 2019

Hi catrionamcp,

 

 

Welcome to the community!

 

Do you have custom transaction numbers enabled? You can check this by going to the Gear > Accounts and settings > Sales > Sales form content.

 

Once turned on there will be a box on the right hand side of the transaction which you can edit to enter the cheque no.

 

The next cheque you create will have the sequential no. auto-filled, but can be edited. If this still shows as 'To Print', you may need to clear the cache on your browser by following the steps here.

 

 

Thanks!

 

 

G
Green D
September 28, 2022

Hi There,

 

I have the same problem: The reference number box is read only with "To Print" in it.  I've tried the steps below, including clearing my cache, but nothing has changed.  Is there another troubleshoot you could suggest?

Thanks.

A
Ashleigh1
September 28, 2022

Hello Green D, 

 

There are some more troubleshooting steps you can try to see if that resolves the issue for you. 

 

Try in an incognito window -You can access this by pressing Ctrl + Shift + n in Google Chrome or MS Edge

Try a different web browser- chrome, safari, Firefox

Different device laptop/computer/mobile phone

Clearing your cache and cookies to all time, closing the browser down fully, reloading it again and logging in. 

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