Why do I get charged two different fees for my self employed account when they say it should be £6 per month?

Thank you for reaching pout to the Community. As much as I love to help you, @lmb-18, but this is a public forum, and we don't have access to pull up your account for security purposes.   

I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this feature not working in your end. 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.   

1. Enter or say “Talk to a human.”
2. Choose a way to connect with us: Start a chat with a support expert. or Get a callback from the next available expert. 

You can also use this link to connect with us: Contact Us. 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.  

Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!