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October 2, 2024
Question

Why does one of my rate values keep changing putting 5 extra digits after the decimal point - £8.99 becomes 8.9905882 we have this price per metre in a Product?

  • October 2, 2024
  • 1 reply
  • 0 views
we have been using this product entry  for several years  and even quotes done today have gone out o.k.  if we delete that line on the quote and re-add it it still changes the value

1 reply

October 2, 2024

Let's perform some troubleshooting steps to help isolate this issue, karent3.

Please be aware that browsers accumulate temporary internet files affects your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If it's now working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.

If you have more questions related to any QBO tasks, feel free to add them below and we'll get back to you as soon as possible.