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Why doesn't the customer email appear on the receive payment screen?

Forum|Forum|6 years ago
May 22, 2020
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I have the customer entered in the customer database from when I created the estimate and invoice, but when I select the customer on the 'Receive Payment' screen, the email does not come through, meaning it has to be manually re-typed. This seems to be an error with the software, unless I'm mistaken?

QuickBooks Online

Best answer by Ashleigh1

Hello Nickyj260,

Welcome to the Community page,

It should automatically put the customer's details in such as the email address when going from estimate to invoice to receive payment. You should not need to have to type the email address in. Can you do some troubleshooting and see if this resolves the issues, Can you clear your cache and cookies let us know if that worked or not.

A

Ashleigh1Answer

Hello Nickyj260,

Welcome to the Community page,

It should automatically put the customer's details in such as the email address when going from estimate to invoice to receive payment. You should not need to have to type the email address in. Can you do some troubleshooting and see if this resolves the issues, Can you clear your cache and cookies let us know if that worked or not.