Skip to main content
I
insideoutgardeni
May 20, 2022
Question

Working in app on ipad pro. The action button top left corner (three green lines) keeps disappearing. Not available to let me switch between categories. Please help.

  • May 20, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

G
GeorgiaC
May 20, 2022

Hi insideoutgardeni, thanks for your post - to troubleshoot, please uninstall and reinstall the app to the latest version and check that your device is running on the latest operating system 📱

I
insideoutgardeniAuthor
May 22, 2022

Thank you but neither of those options have worked. Here is an example

Open app

(3 lines) Home Screen Page

Sales Open (3 lines present)

Open Invoice

< Close Invoice

(3 lines) Disappear????

 

JessT
JessT
May 22, 2022

Thank you for trying the solution that Georgia suggests and for the update, insideoutgardeni.

 

Reinstalling the app is the ultimate step that we can suggest from here, so I recommend getting in touch with our dedicated QBO Team. This way, they gather more information and use more tools to investigate the disappearing action button.

 

  1. Click the Menu button.
  2. Choose Help or Intuit Accounts and Settings.
  3. Select Help and Support.
  4. Click Contact Us.

 

If you want to see some references for QBO, you can go to the main support page, scroll down a bit, and click More topics.

 

I'll be here if you have more concerns about QuickBooks. Take care always.

Terms & ConditionsAccessibility statement