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Maggie47
January 11, 2025
Question

Can’t log in to self-employed quickbook as an existing user

  • January 11, 2025
  • 1 reply
  • 0 views

QuickBooks Support Team,

I am an existing subscriber to the QuickBooks Self-Employed app, which I use to track my miles, expenses, and other financial data. I have a full-year subscription, and the service is essential for my business operations.

Recently, I attempted to log in to the app, but it no longer allows me to do so. Instead, It has a message stating that the Self-Employed app is no longer accepting new sign-ups but that existing users can continue using it. Unfortunately, the app does not provide an option to enter my login credentials or access my account.

Considering the subscription cost and my reliance on the app, this is highly disappointing. To make matters worse, there seems to be no way to contact customer service directly, leaving me with no other option than to reach out through this channel.

I kindly request your assistance in resolving this issue promptly, as I need the app to function as advertised. Please let me know how I can regain access to my account and resume using the service.

    1 reply

    I
    IrishA
    January 12, 2025

    I'll share why you're having difficulty accessing your QuickBooks Self-Employed (QBSE) account through the mobile app, Maggie47.

     

    Starting on March 24, 2024, the QBSE mobile app will no longer be available to new users, and updates will be inaccessible. Since you are an existing user, you should still be able to log in to your account. In order to provide you with a more targeted solution, can you give us a screenshot of the app on your end.

    In the meantime, I recommend uninstalling and reinstalling your QBSE app to start over fresh. You can download it again through Google Play or the Apple App Store. This helps ensure that you'll be able to obtain your previously purchased apps.


    Alternatively, you can also access your QBSE account via a mobile browser to get back to work. If you still need to connect with our live expert, simply select the Help icon within the product and follow the onscreen instructions.

    To help prepare and file your estimated taxes, check our our QuickBooks Self-Employed annual tax guide. Finally, to explore our new product, which has advanced features similar to QBSE, you can read this article: Introduction to QuickBooks Solopreneur.

     

    The Community forum is always available to answer any concerns you may have. Your participation is valuable to us, and we look forward to assisting you.

    M
    Maggie47Author
    January 12, 2025

    I have not uninstalled the app. The app was the same one. I have been using the app perfectly fine until yesterday. Now when I open the app, it gives me the screen as attached. Without any log in option.   
    Again. They reason for me to purchase the app to use the miles tracking function. If I can’t use the app only web access, why am I paying a such premium for it?

    J
    Jayson_E
    January 12, 2025

    I understand the importance of being able to log in to the QuickBooks Self-employed (QBSE) app to manage your business, Maggie47. Let me route you in the right direction of support to help you further with this issue.

     

    Since you haven't uninstalled the QBSE app but still don't see the login option. I recommend contacting our Live Support team via web browser for further investigation. They have the expertise and tools to delve deeper into this matter and can provide solutions for your client.

     

    Here's how:

     

    1. Sign in to your QBSE company via a web browser.
    2. Select the Help button.
    3. Search for the question or topic you need help with.
    4. Choose How you would like to connect with us. Chat or Callback.

     

    To make sure you get our support team on time, I've added our support hours so you can set an available time to reach out.

     

    In addition, you can use these articles as additional guidance when using QBSE for your business and also running reports to get your federal estimated quarterly and annual tax payment: 

     

     

    We are committed to addressing all your concerns, especially those related to your QuickBooks Self-Employed app. Just click Reply, and we’ll be here to help you quickly.

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